Per Ex Libris documentation, "Fulfillment is the process by which patrons borrow and return physical resources, or access electronic or digital resources, from the institution. For information about requests, see Requests in Alma. For information about loaning and returning items, see Loaning Items and Returning Items."
Alma handles many different types of requests. While not all request types are listed below, or are their details, some of the following include:
For more detailed information on physical requests watching the following essentials videos linked here.
As a NOAA librarian you may notice that some workflows in the videos may not be appropriate for your library or patrons. This is not an issue, as Alma can be configured to suit your library's needs. For more information on how patron or staff-initiated requests can generally work visit the Alma FAQs page on Requests Management.
Ex Libris provides training videos and documentation for Alma through their Knowledge Center. This information will be useful during and after the migration. If a video will not play for you, please see the accompanying text-based handout.
"Orientation" series includes short videos with total running time of 15-16 minutes. At the end of the two searching videos, there is a handout of the last video. Other videos are arranged by topic and are more detailed for each area; running times are listed.
Includes videos, terminology/documentation, and links to specific sub-topics which are quite detailed. If you've already watched "Getting to Know" series, you can start with "Navigating in Alma" rather than the orientation.
A LibGuide from Ex Libris with links to videos, documents, updates, etc.
Detailed documentation for each functional area, etc.
Some NOAA staff have having issues viewing some videos while on NOAA ERAV VPN. If you are a NOAA ERAV VPN and unable to view a video please try doing so while not on VPN.
